KUALA LUMPUR – CIMB Bank customers took their frustrations to social media after being faced with disruptions when attempting to conduct transactions via ATMs, CIMBClicks, Paywave and QR codes during the Christmas holidays.
For now, the bank has yet to issue a formal statement on the ongoing issues faced by its customers.
“Who is facing problems with CIMB Bank services? Is the whole country facing the same issue? Went to the ATM earlier, but no one could make withdrawals. CIMBClicks is also not working. Can’t use Paywave in the shop, transactions via PIN and QR are also not working,” said an X user known as @azim_azmn97.
User @etherealhana also shared that payments did not go through to another account but deductions were made on her account.
“I couldn’t use CIMB Bank to pay. Instead, I used another card to pay, after which I realised a deduction was made on my account.”
Meanwhile, user @anusyarym said: “CIMB really chooses the day everyone is doing their last-minute shopping to be down ya..10/10 timing.”
Checks on the CIMB official Facebook page showed its latest post – a holiday greeting – was uploaded several hours ago.
However, in the comment section of the post, Facebook user Niam Kee Shenn expressed his disappointment over the service disruption.
He said he had called the CIMB hotline but was informed that the malfunctioning system had already been repaired and restored to service.
“What is wrong with the system? Was told yesterday that the system was facing problems; after fixing them, the transaction will be successful. This morning I still have not received the payment.
“Called your hotline; just replied that the system was fixed already. But don’t have any transactions. But the payment was successfully done and (money) was deducted, so what is the issue? Who can I refer (to) now? Where (has my) money gone? Poor system.”
CIMB Bank responded to his comment, saying, “Hi Niam Kee Shenn, we have replied to your inquiry via PM. Thank you, and we apologise for any inconvenience caused.” – December 24, 2023