KUALA LUMPUR — The Malaysian Communications and Multimedia Commission (MCMC) has issued 279 commission directives to mobile service providers across the country for failing to meet mandatory quality standards for wireless broadband access.
The directives, issued under Commission Determination No. 2 of 2023, are part of MCMC’s enforcement efforts to address non-compliance with the Mandatory Standards for Quality of Service (MSQoS), which governs key performance metrics for mobile internet services.
Leading the list of affected operators is YTL Communications, which received 154 directives, followed by CelcomDigi (50), TM Technology Services (38), U Mobile (27), and Maxis (10).
In a statement today, MCMC stated these actions followed routine monitoring and performance evaluations, which found that several providers consistently fell short of meeting the minimum standards in various areas.
“The Commission observed non-compliance in both urban and rural locations, directly impacting consumer experience,” the statement read.
Among the critical service aspects evaluated under MSQoS are download speed, network latency, packet loss, service availability, web browsing session time, and video streaming access time.
Failure to meet these standards can lead to financial penalties of up to RM500,000 per violation, as provided for under Section 105(5) of the Communications and Multimedia Act 1998 (Act A1743).
The 279 directives issued this year form part of a growing enforcement trend. According to MCMC data 229 directives were issued in 2022, 208 in 2023, none in 2024 due to a delay in regulatory approval, and 547 directives have been issued so far in 2025, with today’s announcement comprising more than half
MCMC reiterated that the enforcement is aimed at protecting user rights and improving digital connectivity standards, particularly as demand for reliable internet continues to grow across Malaysia.
A full list of the registered directives and further details on MSQoS can be found on the MCMC website at www.mcmc.gov.my. — July 29, 2025