KUALA LUMPUR – CIMB services, including CIMB Clicks, CIMB OCTO, FPX, MyDebit, Credit, and Self-Service Terminal transactions, are still experiencing temporary disruptions as of this morning.
This was confirmed by the bank’s management via social media platform X, assuring customers that they are actively working to resolve the matter as quickly as possible.
“We (CIMB) are currently experiencing temporary disruptions to CIMB Clicks, CIMB OCTO, FPX, MyDebit, Credit, and Self-Service Terminal services.
“We are actively working to resolve this issue as quickly as possible. We deeply regret any inconvenience caused and appreciate your patience and understanding,” it said.
It is understood that yesterday the bank’s online system experienced a service interruption which was resolved, only for the same issue to resurface a few hours later that persists until now.
The disruption has led to dissatisfaction among CIMB service users, with many urging the bank to promptly resolve the issue to facilitate their transactions. – April 9, 2024